Questions or Concerns

Concerns and complaints

At St. Martin at Shouldham, we make very effort to resolve all concerns that parents have about their children and the school.  Often an informal discussion when additional information is provided can establish the facts and clarify a situation.

If you are unhappy about any aspect of your child's education or experience at school, please make an appointment to see the class teacher.  We would hope that discussing the matter with the teacher should be enough to resolve the problem.  However, if you are still unhappy about the outcome of the meeting, you should make an appointment to see the Headteacher.  We work as a team at St. Martin at Shouldham, and your concern will have been passed on to the Headteacher by the class teacher.  The Headteacher will be aware of any action that has been taken.  We aim to work in partnership with parents and, again, every effort will be made to resolve the issue.

If you are still unhappy at this stage, you may wish to contact the Chair of the Governing Body though.

Please remember that

• we welcome parental feedback and actively encourage it
• our door is always open
• any complaint is treated confidentially and quickly
• it is often better to deal quickly with a small issue than wait until it grows!
• raising a concern or complaint will not affect our respect and support for you or your child 

Parent Forum meetings are held once every half term. Dates and times are advertised in the school newsletter. Please do join us at these meetings to share your views and learn more about your child's education.